The good, the bad, and the ugly: the impact of customer service

by hashtagsouthafrica | Apr 25, 2014 | Customer Service Software, Social Media Marketing, South Africa

Earlier this year, Zendesk set the fine folks at Dimensional Research on the task of answering this question: “What exactly is the long-term impact of ‘good customer service’?” No one working in customer service will be surprised to hear that the research reveals that...

A Streamlined Look for Facebook Pages is Coming

by hashtagsouthafrica | Mar 14, 2014 | Facebook, Social Media Awareness, Social Media Marketing

This week, Facebook  will begin rolling out a streamlined look for Pages on desktop that will make it easier for people to find the information people want and help Page admins find the tools they use most. Here are the key features of the update: Updated Page...

Listen to us on Channel Africa – Friday 9:15am. We talking #SocialMedia

by hashtagsouthafrica | Mar 13, 2014 | Social Media Awareness, Social Media Marketing, South Africa

The State of social media in South Africa is forever growing – from the rise of political parties growing awareness with their followers to young entrepreneurs creating Youtube commercials from their living rooms – broadcasting to the world. Catch us on...

Hashtag Analytic Report of #Budget2014 and #SABudget2014 in South Africa

by hashtagsouthafrica | Feb 26, 2014 | Social Media Awareness, South Africa

A year ago was the first time we covered the South African Budget Speech for the Durban Chamber of Commerce and Industry. We noticed a great increase in tweets and conversations across all Social Platforms. A strong sign that South Africans are growing to the world of...

Global Social Media Statistics #SouthAfrica

by hashtagsouthafrica | Feb 13, 2014 | Social Media Awareness, Social Media Marketing, Social Media Strategy, South Africa